Privacy Policy

"City Wide Property Services, Inc. (“City Wide,” “we,” or “us)” wants you to be familiar with how we collect, use, and disclose information via our services. This Privacy Policy describes our practices in connection with information that we collect through:

Websites operated by us from which you are accessing this Privacy Policy (“Websites”);
Our social media pages from which you are accessing this Privacy Policy (“Social Media Pages”);
HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
Offline business interactions you have with us.

Collectively, we refer to the Websites, Social Media Pages, emails, and offline business interactions as the “Services.”

If you are a California resident, please refer to the “Additional Information Regarding California” section at the end of this Privacy Policy for more information about how we handle your Personal Information and the privacy requests you may make under the CCPA.

PERSONAL INFORMATION

”Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, including:

Name
Telephone number
Email address
Address, state, province, ZIP/postal code, city
Personal Information you may provide in documents you upload when you choose to apply for a job with us, such as cover letters, CVs, and résumés
IP address (we may also derive your approximate location from your IP address)

Collection of Personal Information

Through the Services.

— We collect Personal Information through the Services, for example, when you use the chatbox on our Website, reach out to customer support, apply for a job with us, or contact us with questions.

From Other Sources.

— We receive your Personal Information from other sources, for example: Reonomy, LinkedIn, Instagram, Google, Meta, Twitter (X), Trade Show and other sponsored events that you may be participate in.

We need to collect Personal Information to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Use of Personal Information

We and our service providers use Personal Information for the following purposes:

Providing the functionality of the Services and fulfilling your requests.

— To provide the Services’ functionality to you, including our commercial property maintenance services.

— To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions or complaints, or when you request a quote for or other information about our services. .

— To complete your transactions, verify your information, and provide you with related benefits or customer service. .

— To send administrative information to you, such as changes to our terms, conditions, and policies.

Providing you with our news, updates, and/or other marketing materials and facilitating social sharing.

— To send you marketing related emails, with information about our services, new products, and other news about our company.

— To facilitate social sharing functionality that you choose to use.

Processing your job application.

— To assess your capabilities and qualifications for a job, including conducting reference checks and background checks consistent with applicable law.

— To respond to your inquiries and communicate with you about your application.

— To analyze and monitor the diversity of job applicants, in accordance with applicable law

Analyzing Personal Information for business reporting and providing personalized services.

— To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.

— To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.

— To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.

Aggregating and/or anonymizing Personal Information.

— We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.

Accomplishing our business purposes.

— For data analysis, for example, to improve the efficiency and quality of our Services.

— Debug, identify and repair errors that impair the intended functionality of our Services.

— For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements.

— For fraud prevention and fraud security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.

— For developing new products and services.

— For enhancing, improving, repairing, maintaining, or modifying our current products and services, including our chatbox, as well as undertaking quality and safety assurance measures.

— For identifying usage trends, for example, understanding which parts of our Services are of most interest to users.

— For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.

— For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.

Disclosure of Personal Information

We disclose Personal Information:

To our third-party service providers, to facilitate services they provide to us.

— These can include providers of services such as website hosting, chatbox functionality (including through storage of chat transcripts and provision of tools that enable us to analyze your interactions on the Website), data analysis, payment processing, information technology and related infrastructure provision, recruitment support, customer service or related benefits, email delivery, auditing, and other services.

To our affiliates, for the purposes described in this Privacy Policy.

By using the Services, you may elect to disclose Personal Information.

— On webpages, blogs, and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.

Other Uses and Disclosures

To comply with applicable law and regulations.

— This may include laws outside your country of residence.

• To cooperate with public and government authorities.

— To respond to a request or to provide information we believe is necessary or appropriate.

— These can include authorities outside your country of residence.

• To cooperate with law enforcement.

— For example, when we respond to law enforcement requests and orders or provide information that we believe is important.

• For other legal reasons.

— To enforce our terms and conditions; and

— To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

• In connection with a sale or business transaction.

— We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

OTHER INFORMATION

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. We and our service providers may collect Other Information in a variety of ways, including:

Your browser or device.

— Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.

— When you use our Website, including when you interact with our chatbox, we collect usage information, such as the pages or content you view, click on or share, the clickstream patterns and length of time spent on the Website, as well as searches you conduct and your use of a chatbox. We also collect log data and device information, such as details about how you’ve used our Website or chatbox (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device type, device event information, unique identifiers, crash data, and the pages you have viewed or engaged with before, during, or after your use of our Website.

Cookies.

— Cookies are pieces of information stored directly on your computer. Cookies allow us to collect such information as browser type, time spent on the Services, pages visited, language preferences, mouse clicks, keystrokes, scrolling patterns, and other traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. We do not currently respond to browser do-not-track signals.

— If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting particular cookies from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.

Pixel tags and other similar technologies.

— Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

— Analytics. We use analytics services, which employ cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. These services may also collect information regarding the use of other websites, apps, and online resources. Our use of analytics services includes Google Analytics. You can learn about Google’s practices by going to http://www.google.com/policies/privacy/partners/, and you can exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

IP Address.

— Your IP address is automatically assigned to your computer by your Internet Service Provider. Your IP address may be identified and logged automatically in our server log files whenever you access the Services, along with the time/date of your visit. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and providing the Services. We may also derive your approximate location from your IP address.

Uses and Disclosures of Other Information

SECURITY

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

YOUR CHOICES

If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by using the “unsubscribe” link or “opt-out” instructions contained in each such email. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our Social Media Pages.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13.

JURISDICTION AND CROSS-BORDER TRANSFER

We are located in the United States. We may store and process your Personal Information in any country where we have facilities or in which we engage service providers. By using the Services, you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

THIRD PARTY PAYMENT SERVICES

The Services may provide functionality allowing you to make payments to us using third-party payment services with which you have created your own account. When you use such a service to make a payment to us, your Personal Information will be collected by such third party, not by us, and it will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

UPDATES TO THIS PRIVACY POLICY

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at info@citywideps.com.com Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

ADDITIONAL INFORMATION REGARDING CALIFORNIA

Pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), we are providing the following additional details regarding the Personal Information we collect about California residents. This section supplements the information provided above in our Privacy Policy and does not apply to our employees or contractors where the Personal Information we collect about those individuals relates to their current or former role with us.

Personal Information Collected, Used, Retained, Disclosed, and Shared

The following chart details which categories of Personal Information about California residents we collect, as well as which categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months.

Categories of Personal Information	Disclosed to Which Categories of Third Parties for Operational Business Purposes
Identifiers, such as name contact information, IP address, online identifiers, and government-issued identifiers (e.g., Social Security number when you choose to apply for a job with us)	• Third-party service providers • Public and governmental authorities
Personal information as defined in the California customer records law, such as name, contact information, Social Security number, and financial, education, and employment information	• Third-party service providers • Public and governmental authorities
Protected class information, under California or federal law such as age, gender, race, disability, and immigration status, when you choose to apply for a job with us	• Third-party service providers • Public and governmental authorities
Commercial information, such as transaction information and purchase history	• Third-party service providers • Public and governmental authorities
Internet or network activity information, such as browsing history and interactions with our website	• Third-party service providers • Public and governmental authorities
Geolocation data,such as approximate location derived from IP address	• Third-party service providers • Public and governmental authorities
Audio, electronic, visual, and similar information, such as [photographs, and call and video recordings]	• Third-party service providers • Public and governmental authorities
Educational information subject to the federal Family Educational Rights and Privacy Act, such as student transcripts and confirmation of graduation	• Third-party service providers • Public and governmental authorities
Professional or employment-related information, such as business contact information and, when you choose to apply for a job with us, work history and prior employer, information from reference checks, work experience, qualifications, work authorization, CV, résumé, cover letter, and professional and other work-related licenses, permits and certifications held	• Third-party service providers • Public and governmental authorities
[Inferences drawn from any of the Personal Information listed above to create a profile/summary about, for example, an individual’s preferences and characteristics]	• Third-party service providers • Public and governmental authorities
Sensitive Personal Information • Personal Information that reveals an individual’s Social Security number, racial or ethnic origin, citizenship or immigration status	• Third-party service providers • Public and governmental authorities

Retention Period

We retain Personal Information, including sensitive Personal Information, for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and/or provide the Services to you, for example, for as long as you have an account with us or keep using the Services;
If you are a job applicant, the duration of the application process;
Whether there is a legal obligation to which we are subject, for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them; and
Whether retention is advisable in light of our legal position, such as in regard to applicable statutes of limitations, litigation, or regulatory investigations.

We collect, use, disclose, and share Personal Information for the purposes described above under “Use of Personal Information”

We do not “sell” or “share” (for purposes of cross-context behavioral advertising) your Personal Information, including your Sensitive Personal Information, as defined under the CCPA. We have not engaged in such activities in the 12 months preceding the date this Privacy Notice was last updated. Without limiting the foregoing, we do not “sell” or “share” Personal Information, including Sensitive Personal Information, of minors under 16 years of age.

Purposes for the Collection, Use, and Disclosure of Sensitive Personal Information

We collect, use, and disclose Sensitive Personal Information for purposes of: performing services on behalf of our business; providing goods or performing services as requested by you; ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising; order processing and fulfillment; servicing accounts and providing customer service; verifying customer information; processing payments; providing financing; activities relating to quality and safety control or product improvement; securing the access to, and use of, our facilities, equipment, systems, networks, applications, and infrastructure; preventing, detecting, and investigating security incidents; resisting and responding to fraud or illegal activities; and other collection and processing that is not for the purpose of inferring characteristics about an individual. We do not use or disclose Sensitive Personal Information for additional purposes.

Individual Rights and Requests

If you are a California resident, you may request:

1. To receive the following information:

a. The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
b. The business or commercial purpose for collecting Personal Information about you;
c. The specific pieces of your Personal Information; and
d. The categories of Personal Information about you that we disclosed, and the categories of third parties to whom we disclosed such Personal Information.

2. To correct inaccuracies in your Personal Information.

3. To delete your Personal Information we collected from you.

You have the right to be free from unlawful discrimination and retaliation for exercising your rights under the CCPA.

To make a request, please contact us at info@citywideps.com or 1 (866) 219-1399. We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as [telephone number or email address], in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a deletion request, we may ask you to verify your request before we delete your Personal Information.

Authorized Agents

If an agent would like to make a request on your behalf as permitted by applicable law, the agent may use the submission methods noted in the section entitled “Individual Rights and Requests.” As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled “Individual Rights and Requests” or confirm that you provided the agent permission to submit the request.

De-Identified Information

Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.

Privacy Settings

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